Returns & Exchanges

Due to the perishable nature of our products, Bokksu Market does not accept returns for food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your items for any signs of damage, expiration, or missing products from your shipment.

• 2.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and clear photos of the damaged or incorrect items.

• 3.
  Review Process

  Our team will review your claim within 2-3 business days to determine eligibility for a replacement or a refund to your original payment method.

• 4.
  Resolution

  Once approved, we will initiate a refund or ship out a replacement at no additional cost to you, ensuring your pantry is fully stocked.