Frequently Asked Questions
Everything you need to know about your favorite Japanese snacks and groceries.
What is the difference between Bokksu Market and Bokksu Subscription?
Bokksu Market is our online grocery store where you can purchase individual snacks, pantry staples, and household goods at any time. The Bokksu Subscription is a monthly curated box of snacks themed around a specific region or season in Japan.
Where does Bokksu Market ship to?
Currently, Bokksu Market ships to the United States and Canada. We are working hard to expand our shipping capabilities to include more international destinations in the near future.
How long will it take for my order to arrive?
Orders are typically processed within 1-3 business days. Once shipped, domestic orders usually arrive within 3-7 business days depending on your location and the shipping method selected at checkout.
How do you ensure the freshness of food items?
We source our products directly from makers in Japan and maintain strict inventory controls. Every product page lists the shelf life or expiration date expectations to ensure you receive your snacks in peak condition.
What is your return policy for food products?
Due to the perishable nature of food, we cannot accept returns on grocery items. However, if your order arrives damaged or if there is an error with your shipment, please contact our support team within 14 days for a replacement or refund.
Are there options for people with dietary restrictions?
Yes, we offer a variety of vegetarian, vegan, and gluten-free options. You can use our site filters to browse products that meet your specific dietary needs and view full ingredient lists on each product page.